HomeGDPR & Cookies Policy | Xpress Refrigeration Ltd

GDPR & Cookies Policy

Xpress Refrigeration Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and the Data (Use and Access) Act 2025 (“DUAA”), as well as relevant ICO guidance.

This Policy outlines how we use cookies and similar technologies on our website (https://xpressrefrigeration.com), the legal basis for their use, and your choices regarding them.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, mobile) via your web browser. They help the website function correctly or store information about your preferences.

Types of Cookies We Use

Strictly Necessary Cookies: Essential for basic site functionality—such as enabling secure navigation and booking a service call. These do not require your consent.

Functional Cookies: Remember your choices (e.g., language preference or form data) to improve your browsing experience.

Analytics Cookies: Collect anonymised data about how visitors use our site—such as pages visited and time spent—to help us understand and improve our services.

Marketing Cookies (Optional): Used for tracking browsing habits to deliver content and promotions tailored to your interests.

Legal Basis for Cookie Use

Strictly Necessary Cookies are permitted without consent, as they are essential for delivering services you request.

Analytics and Marketing Cookies, which are non-essential, require your explicit opt‑in consent under UK GDPR and PECR. The DUAA may permit low‑risk analytics or site‑functionality cookies without explicit consent, provided transparency and opt‑out mechanisms are in place. Until formal ICO guidance is issued, we will continue to operate under existing consent requirements.

Consent and Control

We will not set non-essential cookies unless you actively opt‑in. There are no pre‑ticked boxes or implied consent via continued browsing.

Our cookie banner allows you to accept all, reject all, or select specific categories with equal ease and prominence.

You may withdraw or change your consent at any time via our “Cookie Preference” link in the website footer. Withdrawing consent will deactivate non-essential cookies going forward.

Managing Cookies via Your Browser

You can also manage or delete cookies directly through your browser settings:

– Google Chrome
– Mozilla Firefox
– Microsoft Edge
– Apple Safari

Please be aware that disabling certain cookies may impair site functionality or your browsing experience.

Transparency and Record-Keeping

We clearly explain each cookie category, its purpose, provider, and duration on our Cookie Preference page. We maintain records of user consent and changes, including timestamps and actions, for a minimum of five years to comply with audit and regulatory requirements.

Third-Party Services

We may use trusted third-party providers (e.g., analytics platforms). These third parties will only collect data in accordance with their own privacy policies. We strive to ensure they adhere to UK GDPR and PECR standards.

Policy Updates

We regularly review our policies to reflect legislative developments—including DUAA updates and ICO guidance—and will publish any changes promptly on our website. The current version is effective as of 6 September 2025.

Contact Us

If you have any questions about this Policy or our data practices, you may contact us at:

Xpress Refrigeration Ltd
Tiller Road, London E14 8PX
Email: info@xpressrefrigeration.com
Phone: 020 8338 8330

You have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) should you believe your rights have been infringed.